Openings >> Audiovisual Service Technician
Audiovisual Service Technician
Summary
Title:Audiovisual Service Technician
ID:1178
Department:Audio Visual Service
Location:Wilmington, MA
Description

Job Title:         AV Service Technician
Department:     AV Service
Reports to:       Manager, Technical Services

Position Summary:

    Under the direction of the Technical Services Manager the Service Technician is responsible for performing onsite and in-house technical support
    on AV Systems and components. The Service Technician is also responsible for completing all required documentation.

Major Responsibilities:
  • Provide on-site maintenance and phone support to resolve reported issues with AV systems
  • Meet client expectations for support of installed systems and AV technologies
  • Update service tickets and preventative maintenance forms by email at the completion of each visit
  • Complete all testing and documentation in a thorough and detailed manner
  • Provide equipment and completed forms to helpdesk for all service and preventative maintenance visits in a timely manner
  • Document all system changes by marking up existing CADs and provide copies to the helpdesk and engineering for updating of electronic as-builts
  • Professional and courteous conduct towards all employees at client location
  • Read schematic diagrams and design drawings
  • Work with Helpdesk to coordinate on-site service visits and scheduling conflicts
  • Install cabling and equipment/systems at client sites
  • Provide coverage an average of one week per month of the 24x7 support for clients with 24x7 support contracts
  • Adhere to the established Departmental Methodologies and Policies and Procedures
  • Promote a continuous quality improvement effort to enhance the services provided to clients and other Red Thread staff by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiatives, sensitivity, professionalism, and continued professional development
  • Attend variety of meetings as required or directed
  • Performs other similar duties as required or directed
Position Qualifications:
  • A minimum of 4 years of experience working with AV systems with at least 1 year in a troubleshooting capacity
  • Ability to think and work independently to meet necessary deadlines
  • InfoComm CTS Certification
  • Valid Driver’s license (required to utilize company vehicle)
  • Must be familiar with terminating all AV cable and connector types
  • Must be familiar with Crestron, AMX, Extron, ClearOne, BiAmp, Polycom and Cisco video equipment
  • Must have experience using Crestron Toolbox for troubleshooting Crestron control systems
  • Crestron DMC Certification desired
  • Comfortable using windows based operating systems and Microsoft Office applications
  • Strong attention to detail and troubleshooting processes
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