Openings >> Workplace Consultant/Designer
Workplace Consultant/Designer
Summary
Title:Workplace Consultant/Designer
ID:1261
Department:Sales
Location:Boston, MA
Description
The Workplace Consultant/Designer provides design and sales services to customers and maintains the fundamental business relationship within a single and/or multiple major accounts. The primary responsibility of this position is to maintain and develop new business through prospecting, networking, and servicing existing accounts. Manages life cycle of order process; delegates and helps prioritize the activities of Sales Coordinators. Works closely with other Red Thread Departments to ensure conformance to customer requirements, high quality implementation and customer satisfaction.


Responsibilities and Duties:

  • Attends customer planning meetings; creates and presents plans and information to customer for review and approval.
  • Reviews site; conducts field measurements and plan-to site adherence checks.
  • Verifies existing inventory/product; produces as-built drawings/specifications.
  • Develops and presents block/space plans; obtains customer approval.
  • Selects, develops and presents color/finish boards; obtains customer approval.
  • Develops finished working drawings for specification and installation; validates plans against construction, electrical and A & D drawing set; obtains customer approval.
  • Develops product specifications; verifies specifications against plans; produces order-ready specifications utilizing technology; verifies accuracy and correctness.
  • May conduct field review during/after installation with Project Managers &/or installation crew.
  • Become involved within the local A&D community – including IIDA/MIDA, attending events, making contacts and being the local face of Red Thread within the community.
  • Assist NBD in developing response strategies for client bids and proposals – attend customer meetings as necessary
  • Participate in Strategic Account Planning
  • Serve as primary point of contact for customer from project/job Award through final Close Out
  • Provide quotes for transactional items as requested by customer
  • Assist customer with product solutions and finish selection
  • Identify additional products (Furn, AV, AP, Tech, Integrated Interiors) and services to expand current offerings in existing accounts
  • Complete site visits/verification (in conjunction with Operations/PM)
  • Complete drawings for final quote and order entry
  • Obtain final drawing sign off from customer
  • Create specifications for quote/order entry
  • Ensure spec check is completed for accurate order entry
  • Work with Sales Coordinator to produce final quotes
  • Work with Project Manager on project development and execution
  • Involve Red Thread design resources as necessary to help balance workload and leverage expertise
  • Assist team in resolving punch items/OIMs
  • Participate/conduct account status meetings (internal and external as required)


Qualifications:

Skills, Abilities & Knowledge:

  • PC Skills: Microsoft Windows including Word, Excel, PowerPoint, CRM Software
  • Experience utilizing CET Software (Preferred)
  • Solid interpersonal skills; ability to communicate (both oral and written) effectively and professionally with both internal and external customers.
  • Possess solid knowledge of best practices for furniture design.
  • Possess solid furniture product knowledge; able to learn and apply new product knowledge in a timely manner.
  • Excellent problem solving ability and follow through.
  • Strong attention to detail and highly organized.
  • Works well under pressure in ambiguous conditions; excels at multi-tasking and prioritizing work flow.

Level of Education/Training/License:

  • BS/BA/BFA degree in Interior, Industrial or Architectural Design.

Experience:

  • 2 - 5 years’ experience in furniture/office/space planning. Dealership or manufacturer experience preferred.
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