Openings >> Furniture Project Manager
Furniture Project Manager
Title:Furniture Project Manager
Department:Furniture Project Management
Location:East Hartford, CT

The Project Manager (PM) is the single point of contact for all aspects of assigned furniture projects, from inception of project to final closeout and invoicing. Plans, coordinates, schedules and oversees all elements of a project, ensuring performance quality, customer satisfaction, and on budget projects. PM is also the primary integrator for the various Red Thread business segments involved in a project.

Responsibilities and Duties:

Customer/Account Servicing:

  • Conducts sales calls with Sales Representative as needed; participates in developing and delivering team-based presentations for new products and solutions.
  • Provides single point of contact for the customer.

Project Planning, Coordination and Management:

  • Establishes overall project scope and manages dealer/manufacturer team to ensure coordinated effort.
  • Develops work plan, schedule and logistics based on overall project parameters, project schedule, scope, budget and customer’s goals.
  • Reviews project site plans and product specifications.
  • Assists in establishing fees and developing quote for product and services.
  • Provides technical consultation to customer and customer’s team.
  • Coordinates with Client and 3rd party firms such as A&D, electrical, cabling, building management, etc.

Project Administration:

  • Maintains detailed project documentation, including key project decisions, customer project requests and revisions.
  • Creates and provides timely formal written communications throughout project to customer, dealer and project team.
  • Manages accurate and detailed record keeping including order detail, sign-offs, schedules, communications, etc.

Project Implementation:

  • Assists in the preparation of the furniture and services quote, the development of the proposal and the presentation to the client.
  • Reviews technical services’ plan and specifications for accuracy, completeness and correct product application.
  • Manages the change order process.

Order management:

  • Follows through on all aspects of order entry in accordance with established company procedures, including updates on order management and the addition of small or singular items.
  • Tracks order to completion; maintains accurate and standardized order records.
  • Interfaces with manufacturers to establish shipping schedules and special instructions.
  • Reviews ship dates to ensure project timelines are met.

Installation /implementation:

  • Surveys site to determine site readiness.
  • Meets with Lead Foreman to ensure accurate hand off.
  • Be on site as crews begin implementation; stays in touch to ensure timelines are being met and plan is being executed.


  • Walks project and develops punch list; is responsible for punch list resolution.
  • Manages all final project closeout requirements including lien waivers releases, contract requirements and client sign-offs.
  • Confirms project completion and ensures all invoicing is timely and accurate.


Skills & Abilities:

  • 5+ years of Project Management experience within a furniture dealership environment or related commercial project management environment.
  • Management of moderate to large scale projects with an emphasis on cost effectiveness, accuracy and customer satisfaction
  • Experience validating project labor pricing and troubleshooting product installation challenges in the field
  • PC skills - Intermediate level with MS Office and Project
  • Design and construction experience a plus
  • Ability to anticipate and resolve site issues
  • Is a team player that possesses solid communication skills, including: verbal, written, presentation and listening skills
  • Detail and process oriented
  • Innovative, creative, proactive and flexible; can multi-task
  • Technical –
    • Possesses strong product knowledge and basic technical knowledge, including applicable building codes, correct product application, custom applications, product, electrical and cabling.
    • Able to analyze, plan, schedule and implement project installation
    • Able to produce takeoffs, specification and order ready documentation
    • Has a strong knowledge of all aspects of furniture management, including order preparation and management, installation and furniture project administration.
    • Possesses strong organizational skills including documentation and file management
  • While this position reports into and is primarily located in Red Thread’s East Hartford, CT office, it will require travel within CT and possibly other New England locations.

Level of Education

  • B.A./B.S. degree
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