The AV Sales Coordinator provides AV order administration and customer service support to ensure that Red Thread policies and procedures are followed and gross profit is retained.

Responsibilities:

• Manage AV orders throughout the order cycle from quote entry to order entry, product tracking and order closeout
• Convert quotes into orders and release all orders in accordance with established department procedures
• Ensure PO’s reach vendors
• Process vendor acknowledgements and follow up on inconsistencies and changes
• Prompt handling of sales and customer inquiries, responding to order status inquiries and resolve sales and customer concerns
• Attend sales calls and client meetings in support of the AV sales representative
• Acquire vendor return authorizations
• Assist the A/P Department with the investigating and resolving vendor invoice discrepancies
• Assist the A/R Department with the investigating and resolving customer invoice discrepancies
• Prepare completed orders for invoicing prior to month end billing cycles
• Process credit card transactions
• Attend project meetings in support of the AV project manager
• Enter and update project budgets
• Obtain subcontractor quotes and issue purchase orders
• Process change orders on projects
• Provide regular tracking information to project teams on product status
• Monitor and resolve open issues from project status reports
• Maintain project files
• Provide coverage for other AV administrative staff when necessary.

Qualifications:

• Microsoft Office proficiency with Outlook, Teams, Word and Excel
• Solid interpersonal skills that enhance a team environment
• Comfortable meeting with clients in person and over video conferencing
• Ability to problem solve, multi-task and prioritize with limited supervision
• Communicate clearly and professionally, both verbally and in writing
• Must work from assigned Red Thread office a minimum of three days a week and willing to travel to different New England offices when requested
• Post high school professional training in business, sales or customer service

Experience:

• Minimum of two years in sales and customer service or related experience / education preferred
• Knowledge and understanding of audio/visual products preferred