The AV Service/ Install Technician is responsible for performing onsite and in-house technical support on AV Systems and components. They will also be responsible for the proper implementation and installation of audio/video equipment under the direction of their assigned Project Manager per the approved design. This position is based out of our East Hartford, CT office location.

Ideal Candidate will:

• Provide on-site maintenance support to resolve reported issues with AV systems
• Meet client expectations for support of VC and AV systems
• Read schematic diagrams and design drawings
• Complete all testing and documentation in a thorough and detailed manner
• Document all system changes by marking up existing CADs and provide copies to the helpdesk and engineering for updating of electronic as-builts
• Installation including but not limited to:
  • Ceiling/wall mounted speakers, displays and cameras
  • Cabling infrastructure
  • AV Racks
  • Wall plates and interfaces
  • Microphones (ceiling, table, wired, or wireless)
  • Display screens (wall mounted, ceiling recessed, Smartboards, rear-projection screens, etc.)
• Terminations including but not limited to:
  • Audio connectors
  • Video connectors
  • Control Connectors
• Provide coverage an average of one week per month of the 24x7 support pager for clients with 24x7 support
• Provide completed forms to helpdesk for all service and preventative maintenance visits in a timely manner
• Provide professional service and conduct

Skills and Qualifications:

• A minimum of 4 years of experience working with AV systems with a t least 1 year of experience in a troubleshooting capacity
• InfoComm CTS Certification highly desired
• Must be familiar with Crestron, AMX, Extron, ClearOne, BiAmp, Polycom and Tandberg equipment
• Must have experience using Crestron Toolbox for troubleshooting Crestron control systems
• Comfortable using windows based operating systems and Microsoft Office applications
• Strong attention to detail and troubleshooting processes
• Must have soldering experience
• Must be familiar with all AV cable and connector types
• Physical Demands:
  • Ability to go up and down a ladder repeatedly
  • Ability to lift up to 60 lbs. unassisted
  • Ability to lift and install product overhead in the ceiling
  • Appropriate visual acuity to terminate cables