Audio Visual Service Technician
 
Red Thread, the premier provider of office furnishings, audiovisual, architectural, technology and floor covering products and services, is looking for an AV Service Technician to perform on-site and in-house technical support on AV systems and components.  This position is based out of our Wilmington, MA office location.
 
Ideal Candidate will:
 

• Provide on-site maintenance and phone support to resolve reported issues with AV systems
• Meet client expectations for support of installed systems and AV technologies
• Update service tickets and preventative maintenance forms by email at the completion of each visit
• Complete all testing and documentation in a thorough and detailed manner
• Provide completed forms to helpdesk for all service and preventative maintenance visits in a timely manner
• Document all system changes by marking up existing CADs and provide copies to the helpdesk and engineering for updating of electronic as-builts
• Professional and courteous conduct towards all employees at client location
• Read schematic diagrams and design drawings
• Work with Helpdesk to coordinate on-site service visits and scheduling conflicts
• Install cabling and equipment/systems at client sites
• Provide coverage an average of one week per month of the 24x7 support for clients with 24x7 support contracts
• Adhere to the established Departmental Methodologies and Policies and Procedures
• Promote a continuous quality improvement effort to enhance the services provided to clients and other Red Thread staff by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiatives, sensitivity, professionalism, and continued professional development

Skills and Qualifications:
 

• 4+ years of experience working with AV systems; 1+ years experience working in a troubleshooting capacity
• InfoComm CTS Certification
• Crestron DMC Certification highly desired
• Knowledge of terminations on all AV cable and connector types
• Knowledge and experience with Crestron, AMX, Extron, ClearOne, BiAmp, Polycom and Cisco video equipment
• Proficiency in using Crestron Toolbox for troubleshooting Crestron control systems
• Proficiency with Windows based operating systems and MicroSoft Office applications

 
We offer a competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), Paid Time Off, and paid holidays.
 
If you are looking for a company that encourages career advancement and you are the type of person who has strong customer service skills, high energy and appreciates
working independently… look no further!
 
Submit your resume today.
 
Check us out online at www.Red-Thread.com
We are an Equal Opportunity Employer