Job Title:         AV Service Technician
Department:     AV Service
Reports to:       Manager, Technical Services

    Under the direction of the Technical Services Manager the Service Technician is responsible for performing onsite and in-house technical support
    on AV Systems and components. The Service Technician is also responsible for completing all required documentation.

• Provide on-site maintenance and phone support to resolve reported issues with AV systems
• Meet client expectations for support of installed systems and AV technologies
• Update service tickets and preventative maintenance forms by email at the completion of each visit
• Complete all testing and documentation in a thorough and detailed manner
• Provide equipment and completed forms to helpdesk for all service and preventative maintenance visits in a timely manner
• Document all system changes by marking up existing CADs and provide copies to the helpdesk and engineering for updating of electronic as-builts
• Professional and courteous conduct towards all employees at client location
• Read schematic diagrams and design drawings
• Work with Helpdesk to coordinate on-site service visits and scheduling conflicts
• Install cabling and equipment/systems at client sites
• Provide coverage an average of one week per month of the 24x7 support for clients with 24x7 support contracts
• Adhere to the established Departmental Methodologies and Policies and Procedures
• Promote a continuous quality improvement effort to enhance the services provided to clients and other Red Thread staff by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiatives, sensitivity, professionalism, and continued professional development
• Attend variety of meetings as required or directed
• Performs other similar duties as required or directed

• A minimum of 4 years of experience working with AV systems with at least 1 year in a troubleshooting capacity
• Ability to think and work independently to meet necessary deadlines
• InfoComm CTS Certification
• Valid Driver’s license (required to utilize company vehicle)
• Must be familiar with terminating all AV cable and connector types
• Must be familiar with Crestron, AMX, Extron, ClearOne, BiAmp, Polycom and Cisco video equipment
• Must have experience using Crestron Toolbox for troubleshooting Crestron control systems
• Crestron DMC Certification desired
• Comfortable using windows based operating systems and Microsoft Office applications
• Strong attention to detail and troubleshooting processes