Sales Coordinator - Boston

Red Thread the premier provider of office furnishings, architectural and technology products and services, seeks an experienced furniture dealership Sales Coordinator to join our Sales Team in our Boston Office. 
 
The Boston Sales Coordinator provides order administration and customer service support to ensure that company policies and procedures are followed, gross profit is retained, and to maximize our Account Manager’s and Sales Representative’s outside sales time. 
 
The primary job functions are as follows:

• Prompt handling of customer inquiries and complaints, taking the appropriate action to send out literature, quote fill-in product, respond to order status inquiries and resolve customer concerns
• Assist Sales Reps in preparation of accurate and complete quotes and orders, checking for accuracy of pricing and information
• Ensure PO’s reach vendors
• Troubleshoot and manage PO throughout order cycle (changes, additions, etc)
• Process vendor and customer acknowledgements and follow up on inconsistencies and changes
• Coordinate requests for service, delivery and installation
• Assist in the investigation and resolution of accounting issues
• Monitor and resolve open issues from order management reports
• Maintain accurate and standardized files
• Answer incoming customer calls and inquiries
• Performs other duties as required to support assigned Sales Reps, allowing Reps to maximize outside sales time

 
Skills and experience:

• Strong math aptitude
• Solid interpersonal skills that enhance a team environment
• Ability to problem solve independently with a sense of urgency
• Positive and upbeat attitude with customer service orientation
• Intermediate PC Skills: Word and Excel.
• Communicate clearly and professionally, both verbally and in writing
• Detail oriented and organized, with the ability to multi-task
• Excellent phone skills
• Post high school professional training in computer skills or business-related area or BA/BS degree
• 3-5 years in customer service or related experience preferred

 
We offer a competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), vacation, sick time, and paid holidays.
 
This position is located in Red Thread’s headquarters in Boston’s Seaport District and offers employees a unique working environment in our state-of-the-art showroom.  We offer a competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), Paid Time Off, and paid holidays.
 
 
We are an Equal Opportunity Employer
 
www.Red-Thread.com