Sales Coordinator – K-12 Team

Red Thread the premier provider of office furnishings, architectural and technology products and services, seeks an experienced customer service professional to join our K-12 Learning Environments team in our East Hartford, CT office.

The Sales Coordinator is responsible for supporting sales initiatives and providing high levels of service to sales and customers. This is done primarily through converting quotes to orders, tracking orders and following up on order-related issues, including status reports, providing updates for customers and sales people. Other responsibilities may include, but are not limited to assisting in product specification, entering furniture and installation quotes and coordinating punch lists.

The primary job functions are as follows:

• Completes processing of routine quotes
• Converts and releases all orders in accordance with established department procedures
• Processes vendor acknowledgements and follows up on inconsistencies and changes
• Processes customer acknowledgements
• Tracks and troubleshoots orders from inception through completion
• Coordinate requests for service, delivery and installation
• Serves as primary customer contact for order status questions
• Monitors and manages Hedberg generated order management reports
• Maintains accurate and standardized files
• Assists in assembling and presenting bids and proposals as necessary
• Performs other duties as required to support assigned Sales Reps, allowing Reps to maximize outside sales time
• Completes special projects as assigned

Skills and experience:

• Intermediate PC Skills: Word and Excel.
• Detail oriented and organized, with the ability to multi-task and clarify priorities
• Positive and upbeat attitude with customer service orientation
• Solid interpersonal skills and ability to work well in a team environment
• Ability to problem solve independently with a sense of urgency
• Communicate clearly and professionally, both verbally and in writing
• BA/BS preferred, but not required
• 3-5 years in customer service or related furniture, architecture or sales experience preferred

This position is located in Red Thread’s East Hartford, CT office. We offer a competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), Paid Time Off, and paid holidays.

We are an Equal Opportunity Employer

Visit us at www.red-thread.com