Service Technician
Summary
Title: | Service Technician |
---|---|
ID: | 1173 |
Department: | Furniture Operations |
Location: | Wilmington, MA |
Description
Position: Service Technician
Department: Operations
Reports To: Install/Service Manager
Location: This position will be on site at our client in Cambridge, Ma
Definition:
Job Functions:
- Observe all Red Thread safety policies and procedures.
- Load, or assist in loading, day’s product and equipment into assigned vehicle.
- Review trip sheets and service loads for potential problems and ensure necessary tools, parts and equipment are available to compete the day’s calls.
- Install product, using small hand-held power tools, as part of crew with other Red Thread team members or contractors assigned to project.
- Assist in overseeing, contractors’ performance.
- Repair, maintain and replace parts as directed by Service Order and the Customer using small hand-held power tools, determining if part is covered by warranty.
- Call Schedulers and Sales Teams to advise of any issues or problems as they occur and provide status of each service call immediately after leaving the customer
- Complete appropriate paperwork including documenting open issues, Service Order notations such as additional parts required and warranty data, punch lists, and receipt of customer signature.
- Return all required paperwork to the Scheduling Coordinator
- Ensure company vehicle and equipment (i.e. dolly, hand truck, tools) are tracked and in good condition, notifying Management of any concerns or problems.
- Performs other duties as required to support the Operations Team.
Qualifications:
Skills & Abilities:
- Ability to assess problems and provide solutions for resolution.
- Possess established knowledge of all Red Thread distributed product.
- Ability to assemble and service various products using necessary hand tools.
- Ability to read furniture plans and blueprints.
- Ability to lift 50 lbs.
- Ability to load and pack company vehicle.
- Clear and professional communication skills, including written (to accurately complete paperwork), verbal and listening skills.
- Detail oriented and organized.
- Ability to prioritize in a multi-task organization.
- Level of Education/Training/License:
- High school diploma/GED required.
- Valid drivers license and a good driving record.
Experience:
- Two years experience assembling and installing office furniture or similar products.
This opening is closed and is no longer accepting applications