Openings >> Audiovisual Service Technician
Audiovisual Service Technician
Summary
Title:Audiovisual Service Technician
ID:1147
Department:Audio Visual Service
Location:Wilmington, MA
Description
Job Title:        AV Service Technician
 
Department:  AV Service

Reports to:    Manager, Technical Services
  
 
  1. Position Summary:
     
    Under the direction of the Technical Services Manager the Service Technician is responsible for performing onsite and in-house technical support on AV Systems and components.  The Service Technician is also responsible for completing all required documentation.
     
  2. Major Responsibilities:
     
    • Provide on-site maintenance and phone support to resolve reported issues with AV systems
       
    • Meet client expectations for support of installed systems and AV technologies
       
    • Update service tickets and preventative maintenance forms by email at the completion of each visit
       
    • Complete all testing and documentation in a thorough and detailed manner
       
    • Provide equipment and completed forms to helpdesk for all service and preventative maintenance visits in a timely manner
       
    • Document all system changes by marking up existing CADs and provide copies to the helpdesk and engineering for updating of electronic as-builts
       
    • Professional and courteous conduct towards all employees at client location
       
    • Read schematic diagrams and design drawings
       
    • Work with Helpdesk to coordinate on-site service visits and scheduling conflicts
       
    • Install cabling and equipment/systems at client sites
       
       
    • Provide coverage an average of one week per month of the 24x7 support for clients with 24x7 support contracts
       
       
    • Adhere to the established Departmental Methodologies and Policies and Procedures
       
    • Promote a continuous quality improvement effort to enhance the services provided to clients and other Red Thread staff by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiatives, sensitivity, professionalism, and continued professional development
       
    • Protects the confidentiality of information, including Client list and interactions, within areas of own position responsibilities
       
    • Attend variety of meetings as required or directed
       
    • Performs other similar duties as required or directed
       
       
       
      All responsibilities are essential job functions unless noted otherwise.
       
       
  3. Position Qualifications
     
    • A minimum of 4 years of experience working with AV systems with at least 1 year in a troubleshooting capacity
       
    • Ability to think and work independently to meet necessary deadlines
       
    • InfoComm CTS Certification
 
  • Valid Driver’s license (required to utilize company vehicle)
     
  • Must be familiar with terminating all AV cable and connector types
     
  • Must be familiar with Crestron, AMX, Extron, ClearOne, BiAmp, Polycom and Cisco video equipment
     
  • Must have experience using Crestron Toolbox for troubleshooting Crestron control systems

 

  • Crestron DMC Certification desired
     
  • Comfortable using windows based operating systems and Microsoft Office applications
     
  • Strong attention to detail and troubleshooting processes
     
    The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.
     
     
This opening is closed and is no longer accepting applications
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