Red Thread, the premier provider of customized workplace environments, integrating office furnishings, interior architectural systems, floor covering, technology and audio-visual communication tools to create exceptional places for working, collaborating and learning, seeks a dedicated, customer service-oriented professional to join our Custom Solutions team as a Project Coordinator.

Overview: Plans, coordinates, schedules and oversees all elements of projects, ensuring performance quality, customer satisfaction, and on budget projects. Assist the Sales Representative with all aspects of supporting sales of Custom Solutions to increase or secure additional business. The Project Coordinator may also represent the Sales Representative and Red Thread at various project meetings, client meetings, and other customer meetings.

Sales Support:

• Serve as primary point of contact and communication with the customer and vendor on designated projects.

• Conduct sales calls with or without Sales Representative, as needed.

• Participate in regular team meetings

• Manage, monitor project status; organize information in a manner that provides up to date project status whenever needed.

• Identify and proactively enlist resources necessary to effectively service the customer.

• Coordinate the production of installation and shop drawings with the Designer/Architect. Vendor and customer to ensure functionality of product as well as accuracy of specifications.

• Coordinate requests for timely delivery, service and installation with Operations personnel or outside contractors.

• Verify acknowledgements against PO.

• Attend, take notes for all project meetings; publish notes.

• Confirm project completion; obtains client sign off.

• Ensure that all punch-list items have been resolved timely and orders closed out for invoicing. Ensures invoicing is accurate and timely.

• Maintain accurate and standardized order records.
• Interfaces with manufacturers to establish shipping schedules and special instructions.

• Reviews ship dates to ensure project timelines are met.

• Utilize all order management reports to track orders.

• Process complete and accurate orders and track acknowledgements.

Project Coordination:

Project Planning, Coordination and Management:

• Help to establish, define, develop and maintain the desired levels of customer satisfaction.

• Establishes overall project scope and manages dealer/manufacturer team to ensure coordinated effort.

• Develops work plan, schedule and logistics based on overall project parameters, project schedule, scope, budget and customer’s goals.

• Reviews project site plans and product specifications.

• Coordinates with Client and project partners.

   

  Project Administration:

• Maintains detailed project documentation, including key project decisions, customer project requests and revisions including change orders.

• Creates and provides timely formal written communications throughout projects to keep customer, dealer and project team well informed of status.

• Manages accurate and detailed record keeping including order detail, sign-offs, schedules, communications, etc.

   

  Project Implementation:

• Reviews technical services’ plan and specifications for accuracy, completeness and correct product application.

• Manages the change order process to ensure customer is aware of impact on pricing.

Qualifications

Skills & Abilities:

• 3+ years of Project Coordinator/Management experience within a furniture dealership environment

• Strong Customer Service skills

• Demonstrates sense of urgency

• Management of moderate to large scale projects with an emphasis on cost effectiveness, accuracy and customer satisfaction

• Solid computer skills: Hedberg, Word, Excel, Outlook

• Ability to anticipate and resolve site issues

• Is a team player that possesses solid communication skills, including: verbal, written, presentation and listening skills

• Detail and process oriented

• Innovative, creative, proactive and flexible; can multi-task

• Technical –

  • Able to analyze, plan, schedule and implement project installation

  • Able to produce takeoffs, specification and order ready documentation

  • Has a strong knowledge of all aspects of furniture management, including order preparation and management, installation and furniture project administration.

  • Possesses strong organizational skills including documentation and file management

  • Project Management and/or Sales Coordinator experience

Level of Education

B.A./B.S. degree

We offer a competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), vacation, sick time, and paid holidays.

This position is located in Red Thread East Hartford, CT office and offers employees a unique working environment in our state-of-the-art showroom. We offer a competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), Paid Time Off, and paid holidays.

We are an Equal Opportunity Employer