Summary:

Plans, coordinates, schedules and oversees all elements of projects, ensuring performance quality, customer satisfaction, and on budget projects. The Project Coordinator is also the primary integrator for the various Red Thread business segments involved in a project. The Project Coordinator is responsible for creating quotes, converting quotes to orders and entering orders, ensuring that Red Thread policies and procedures are followed. Responsibilities include product and labor pricing, product ordering, tracking orders and following up on order-related issues, including status reports and updates for customers. Other responsibilities include, but are not limited to, generating custom reports for billings and invoicing.

Project Coordinator Job Functions:

Project Administration:

• Create product pricing sheet, labor sheet and writing project proposals.
• Maintains detailed project documentation, including key project decisions, customer project requests and revisions
• Creates and provides timely formal written communications throughout projects to customer, dealer and project team.
• Manages accurate and detailed record keeping including order detail, sign-offs, schedules, communications, etc.
• Maintains all subcontractors for duration of projects.

Account Administrative Management:

• Attend and take notes for all project meetings.
• Perform site visits as necessary.
• Be familiar with all contract agreements between the client and Red Thread.
• Utilize all order management reports to track orders.
• Ensure that all punch-list items have been resolved and orders closed out for invoicing in a timely fashion based on customer expectations.
• Maintain accurate and standardized order records.

Special Projects

• Works on special projects as assigned
• Assist in the interview process
• Communicate all policies and procedures per project to employees.
• Procure and maintain all necessary equipment.
• Coordinate with project management on all issues.

Administrative Job Functions:

• Complete processing of orders – from entry to invoice set up.
• Converts and releases all orders in accordance with established department procedures.
• Enters vendor invoices, and follows up on inconsistencies and changes.
• Processes customer purchase orders.
• Tracks and troubleshoots orders from inception to completion.
• Serves as primary internal customer contact for order status questions.
• Assists in the investigation and resolution of accounting issues.
• Monitors and manages Hedberg- generate order management reports.
• Enters field staff timesheets into Hedberg for payroll purposes
• Maintains accurate and standardized files.
• Fields employee and customer phone calls.
• Work remotely on customer site periodically.
• Performs special projects as assigned.

Skills & Abilities:

• Intermediate Level PC skills: Microsoft Outlook, Word and Excel
• Pass/complete Order Management Certification process.
• Solid communication skills, including verbal, written and listening skills.
• Must possess creative problem-solving skills.
• Ability to work well independently and in a team environment.
• Strong attention to detail and organized.

Level of Education/Training/License:

• Post high school professional training in computers skills and/or business
• BA/BS degree preferred.

Experience:

• Two+ years in customer service or related experience