ACCOUNT MANAGER

Red Thread, the premier provider of office furnishings, architectural and technology products and services, seeks an experienced furniture dealership Account Manager to join our Sales Team in our Manchester, NH office. 
 
The primary job functions are as follows:
 

• Serve as primary point of contact and communication with the customer on designated projects
• Process complete and accurate orders and track acknowledgements
• Help to establish, develop and maintain the desired levels of customer satisfaction for each account.
• Conduct sales calls with or without Sales Representative, as needed
• Publish status reports for review by the sales team and customer.  Participate in regular team meetings and update all parties on the status of projects and activities
• Identify and enlist resources necessary to effectively service the customer
• Coordinate the production of installation drawings with the Designer/Architect and customer to ensure functionality of product as well as accuracy of specifications
•  Coordinate requests for delivery, service and installation with Operations personnel or outside contractors
• Attend and take notes for all project meetings
• Perform site visits as necessary
• Be familiar with all contract agreements between the client and Red Thread
• Utilize all order management reports to track orders
• Ensure that all punch-list items have been resolved and orders closed out for invoicing in a timely fashion
• Maintain accurate and standardized order records

 
The qualified candidate should possess the following skills and experience:
 

• Minimum of 1 year of commercial furniture experience required. 2-3 years of furniture experience preferred
• Bachelor’s Degree in Design, Project Management or Business Administration
• Strong customer service, professional presentation, communication and organizational skills
• Possess strong problem solving and resolutions skills set
• Strong attention to detail with excellent follow-through
• Solid computer skills: Word, Excel and Hedberg

 
This position is located in Red Thread’s Manchester, NH location and offers employees a unique working environment in our state-of-the-art showroom.  We offer a competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), Paid Time Off, and paid holidays.
 
We are an Equal Opportunity Employer